Mandy Griffiths is an experienced professional in customer engagement and retention, currently serving as Digital Customer Engagement and Retention Manager at IRIS Software Group since January 2022. Previously, Mandy held various roles at Sage from September 1996 to December 2021, including Retention Team Manager, where responsibilities included managing an inbound retention team to achieve targets of £240 million annually for a customer base of 200,000. Additional roles at Sage involved managing welcome and onboarding processes, overseeing various customer service teams, and delivering training in technical support and coaching. Mandy holds a Bachelor of Laws (LLB) from Newcastle University and several diplomas in business coaching and counselling for coaches from Newcastle College.
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