Munaima Tafhimi is a skilled professional with experience in customer service, technical support, and IT roles. Currently serving as a Customer Service Associate and Technical Support at IRIS Software Group since September 2025, Munaima assists accountants in implementing and integrating IRIS software. Prior experience includes a traineeship in cybersecurity through IT Career Switch, where Munaima completed comprehensive training in IT concepts and live lab experience. Munaima also gained practical insights during a work experience with UP3 Services Ltd, exploring various IT roles, and participated in a short placement at Cisco, focusing on network configuration and troubleshooting. Earlier roles include Account Administrator and Sales Assistant at Junaid Jewellers London Limited, as well as a Teacher Assistant and Admin Volunteer at Al-Iman Institute. Munaima holds A-levels from Baylis Court School and completed the CompTIA A+ training.
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