Rachel Done

Rachel Done is a highly driven Customer Success Director at IRIS Software Group, where they focus on scaling and optimizing the Customer Success function to enhance growth, retention, and customer satisfaction. With over 20 years of experience in sales and operational leadership, Rachel has previously held senior roles at NCC Group, where they managed significant recurring revenue and developed a successful Customer Success Playbook. Earlier in their career, they led diverse teams at LMS and CPM UK Limited, successfully driving performance and optimizing client relationships. Rachel's expertise is characterized by strategic planning, team development, and a commitment to achieving business goals.