Pankaj Kumar is a technology manager with extensive experience in customer support, technical support, project management, and incident management. Currently serving as Manager-Technology at Iris Software Inc. since January 2019, Pankaj Kumar facilitates communication between business stakeholders and technical teams while promoting a customer-centric culture. Previous roles include Associate Manager and Technology Lead at Iris Software Inc., where Pankaj Kumar refined service delivery processes and managed support requests effectively. Prior experience includes positions at Tech Mahindra and Ericsson, focusing on outage and incident management as well as specific project responsibilities related to various telecommunications solutions. Pankaj Kumar holds a B.Tech in Electronics & Communications from Haryana College of Technology & Management.
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