Jonathan De Loose

Jonathan De Loose is currently a Customer Service Manager at IRISnet, where they define and execute strategies for over 120 clients, increasing satisfaction and customer retention rates. With a history in project and service management, they have also served as Managing Director at Resourceful Consulting and held roles including Service Delivery Manager and Project Manager at Proximus SpearIT. Previously, they worked in various support roles for CDS, contributing to their effective service desk operations. Jonathan is driven by the values of clarity, consistency, and the importance of human connection in service delivery.