John Terry

John Terry is an experienced Help Desk Technician at Iron Bow Technologies since September 2020, where responsibilities include managing a high volume of inbound support calls, ticket creation and resolution in ServiceNow, and troubleshooting for Apple and Android devices. Previously, John worked as a Windows 10 Deployment Technician at TEKsystems, focusing on imaging and hardware deployment, and held an IT Internship at Urban Ed Enterprises Inc., where installation and repair of computer systems were key tasks. Additionally, John served as a Customer Support Specialist at Fiserv, assisting customers with account issues and credentials. John is a graduate of Northern Virginia Community College and holds a High School Diploma from Freedom High School.