Rob Smith is an experienced Tier 2 Help Desk Technician at Iron Bow Technologies since January 2022, where responsibilities include managing access control to enhance security and implementing user account management protocols while ensuring compliance with HIPAA and ISO 27001 regulations. Previously, Rob served as a Tier 1 Help Desk Technician, applying knowledge to solve technical problems. Prior experience includes a role as a Technical Specialist at Apple, focusing on troubleshooting and managing computer hardware and software. Rob holds a Bachelor of Science in Computer and Information Sciences from the University of Houston and an Associate of Science in Mathematics from San Jacinto College.
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