The International Research Symposium in Service Management (IRSSM) is a global community of scholars, mentors, and institutions dedicated to advancing service research and education.

Founded in 2010 under the Service Education, Research and Innovation (SERI) Initiative, IRSSM has grown from a single annual symposium into a vibrant international network with dedicated chapters in India, the Middle East & Africa, and now expanding into South America.

Our mission is to empower researchers at every stage to produce quality, impactful research. We do this through:

A yearly membership model that provides access to training, mentorship, and collaborative opportunities.

Workshops, seminars, and keynote sessions delivered by leading global scholars.

A strong mentor base of top researchers from world-renowned universities.

Partnerships with prestigious institutions that host our annual symposiums, where next-level discussions on service management and cross-disciplinary research take place.

What makes IRSSM unique is not just the knowledge shared, but the relationships built. Our community thrives on meaningful connections that often translate into long-lasting collaborations and publications in top-tier journals.

From early career researchers to established academics, IRSSM provides a platform where ideas grow, friendships deepen, and impactful scholarship takes shape.

IRSSM

Org chart

Teams

Offices