Zoe Brown

Zoe Brown is an experienced professional in operations management and quality assurance, with a strong background in implementing business initiatives and improving performance metrics. At BMW, Zoe served as Operations Manager, leading the implementation of new business initiatives and significantly improving quality scores. Prior roles include Improvement Technician at Ventura, where Zoe identified process improvements across multiple clients and developed continuous improvement plans using the DMAIC structure. Zoe also managed teams at O2 Telefonica, focusing on coaching, performance monitoring, and motivating team members. In various quality assurance roles at Capita, Zoe established new quality standards and automated reporting processes. Most recently, Zoe worked at Irwin Mitchell as a Business Operations Analyst, Product Owner, and Associate Senior Project Manager of Integrations. Zoe holds a Foundation Degree in Graphic Design from The University of Sheffield.