Vanessa Badaró

Vanessa Badaró worked at Isaac as a Customer Experience Analyst from June 2021 to the present. Vanessa was later promoted to the role of Senior Customer Experience Analyst in January 2022. Currently, they hold the position of Team Leader Customer Experience.

Before joining Isaac, Vanessa Badaró worked as a Jovem Aprendiz (Young Apprentice) at Kordsa until June 2021.

Vanessa Badaró's education history is as follows:

- In 2021, they attended Fatec Sebrae, where they studied Customer Success.

- Vanessa also completed a course on Customer Service at Hi Academy.

- Vanessa studied Atendimento ao cliente (Customer Service) at Fundação Bradesco.

- Vanessa gained intermediate knowledge in Excel through Fundação Bradesco.

- Vanessa participated in a program called Employer Branding na prática (Employer Branding in practice) at Gupy Academy.

- Vanessa pursued a course in Elétrica industrial (Industrial Electrical) at SENAI.

- Vanessa studied Departamento pessoal (Human Resources) at Fatec Sebrae.

- Vanessa also completed a course in Administração e Negócios (Administration and Business) at Via educação.

In addition to their education, Vanessa obtained certifications in various areas, including:

- Customer Analytics Day from CS Academy in May 2021.

- CX: Encantando e criando valor para o usuário (Creating Value and Delighting the User) from iFood in April 2021.

- Customer Centricity from ESPM Escola Superior de Propaganda e Marketing in April 2021.

- RH estratégico (Strategic HR) from Gupy in April 2021.

- Semana de carreira em Customer Success (Customer Success Career Week) from Customer Success Lab in April 2021.