Victor M.

Victor M. has extensive experience in financial and customer operations management, currently serving as Gerente de Operações Financeiras at isaac since July 2021. Previously, Victor held multiple roles at isaac, including Coordenador de Operações Financeiras and Coordenador de Operações for both Help Desk and B2B environments. In these positions, responsibilities encompassed managing team performance metrics, facilitating stakeholder communication, and developing team leaders. Prior experience includes serving as Gerente de Experiência do Aluno at Trivento Educação, where Victor focused on enhancing student interactions and retention strategies. Victor's career began at Banco Inter, progressing from Estagiário de Atendimento ao Cliente to Analista Pleno de Experiência do Cliente. Academic qualifications include an MBA in Business Agility & Digital Transformation and a Bachelor's degree in Administration from PUC Minas.