Melissa Gates is a seasoned professional in business analysis and project management, currently serving as the Membership Systems and Processes Manager at ISACA since June 2022, where responsibilities include leading platform enhancement projects and facilitating the launch of a Digital Membership Card. Previous roles include Membership Applications Specialist at Freeman Company and Business Analyst at Central States Health & Welfare and Pension Funds, highlighting expertise in Agile methodologies and user acceptance testing. Melissa's background also includes product management at Edovo, project management and web business analysis at Central States Health & Welfare and Pension Funds, and a history of improving processes and implementing systems at various organizations. Melissa holds a Master of Science in Information Design & Strategy from Northwestern University and a Bachelor of Science in Art from Northern Illinois University.
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