Mike Pedersen

Mike Pedersen is an accomplished Service Designer II at ISACA, focusing on enhancing membership experiences for a global audience of 165,000 members through research, journey mapping, and strategic implementation. Pedersen has also served as a podcast creator and host at Ideaprov, emphasizing collaborative problem-solving. Previous roles include a Design Leadership Program Ambassador at Echos, where skills in leading design teams were developed, and Designer at People Rocket, utilizing human-centered approaches in design research and client strategy. A significant tenure at Bloomin' Brands, Inc. included positions such as Corporate Operations Manager, where innovation labs were established, and Senior Receptionist, where customer-centric system redesigns greatly improved client interactions. Pedersen's career reflects a strong foundation in service design, strategic planning, and operational improvement, complemented by a B.S. in Economics from The Ohio State University.