Wayne Butterfield is a seasoned professional in the fields of AI, automation, and contact center transformation, currently serving as Partner at ISG since January 2022. Prior experience includes Global Head of Intelligent Automation Solutions at ISG Automation, where responsibilities encompassed leveraging automation technologies to enhance efficiency and customer engagement. Notable roles at BT and Telefónica involved strategic growth in digital service channels and the implementation of automation strategies. Butterfield’s tenure at O2 showcased achievements in robotic process automation, significantly reducing operational costs and enhancing service efficiency. An education background from Garforth Comp complements a robust career spanning over a decade in automation and digital transformation.
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