Robert Cortez is a seasoned Customer Success Manager with extensive experience spanning over a decade in the technology and service sectors. Currently serving as a Customer Success Manager at Island since January 2026, Robert has previously held similar roles at Cyware and Rapid7, where responsibilities included overseeing customer success initiatives across North America. Earlier in the career, Robert demonstrated leadership as a Customer Service Manager - Team Lead at Trend Micro and excelled as a Customer Account Manager at Zodiac Aerospace. Robert's career began as a Customer Service Representative at CSC, following a role as a Computer Technician at Irving ISD. Robert holds a Technical Diploma in Aviation Maintenance Technical Engineering from the Aviation Institute of Maintenance, completed in 2012.
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