Eric L.

Eric L. has over 17 years of experience in customer service and technical support roles. Currently serving as Customer Service Manager at IsoFusion since February 2017, Eric L. has a strong background in managing teams and ensuring high-quality service delivery. Previously, at Enom from August 2006 to January 2017, Eric L. held progressive positions including Technical Support Supervisor, where responsibilities included coaching a team of 6 to 9 direct reports and overseeing the performance of up to 25 agents. As a Technical Support Specialist at Enom, Eric L. excelled in providing first call resolution for various client issues related to account management, domains, and web hosting services.