iSON Group is one of the first ICT startups established in Africa. With over 10,000 employees in over 25 countries in Africa, we have been instrumental in up-skilling & reskilling our workforce and empowering women, in Africa. iSON Group is one of Africa’s leading ICT brand which offers solutions to meet the demands arising from the social transformation, shaping new lifestyles for individuals and creating values for the society.  It caters to a host of clients in verticals including Telecom, Banking, and Financial Services and Insurance (BFSI), Government, Retail, Utilities, Aviation, Fin Tech and many more.
 
iSON Group operates across five subsidiaries, namely  iSON Technologies, which concentrates on developing IT solutions for demanding businesses; iSON Xperiences (erstwhile iSON BPO) a specialist in proactive customer engagement and customer experience provider  partnering with leading brands, iSON Innovation and Investments, an initiative for driving consumer internet business in Africa, iSON Tower, a multi-country Tower Infrastructure sharing company in emerging markets and the recent enterprise being on the CSR front – iSON Foundation.

iSON Group

Ramesh Awtaney

Sophia Gathoni

Snigdha Gupta

Piyush Biyani

The Customer Service team at iSON Group is dedicated to providing exceptional support and engagement to clients across various industries including Telecom, BFSI, Government, Retail, and more. This team handles customer inquiries, resolves issues, and ensures a positive customer experience via direct assistance through multiple channels such as phone, email, and chat. They work proactively to maintain high levels of customer satisfaction and foster long-term loyalty.

Customer Service

The Information Technology Team at iSON Group is responsible for managing and supporting the IT infrastructure across all operations. This includes overseeing the development and implementation of IT solutions, ensuring cybersecurity measures are in place, managing network systems, and maintaining hardware and software. The team also ensures that technologies are aligned with business processes and regulatory requirements, providing technical support for various departments and contributing to the company's innovation and efficiency.

iSON Group

Org chart

Teams

Customer Service

Information Technology Team

Offices

iSON Group

Org chart

Teams

Customer Service

Information Technology Team

Offices

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