Aleksei Volkov serves as the Head of Technical Support at ISPsystem since October 2024, previously holding the position of Senior Technical Account Manager at CloudBlue from December 2020 to November 2024. With extensive experience in technical support and account management, Aleksei has successfully guided enterprise clients through platform functionalities, resolved complex technical issues, and managed significant upgrade projects. Notable achievements include establishing a cloud-native application for ticketing integration and implementing a knowledge management system to enhance support processes. Aleksei's career spans multiple roles in various companies, emphasizing customer success, team management, solutions architecture, and ongoing improvement of service delivery. Aleksei holds two degrees in Computing Machines, Complexes, Systems, and Networks from Novosibirsk State Technical University.
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