Leanne Mason

Leanne Mason is an experienced professional in the facilities management and customer service sectors, currently serving as Global Account Director for JLL/HSBC at ISS A/S since January 2015. With a background that includes roles such as Global Operations Director at Capgemini, Head of Global Knowledge Centre at Barclays, and Global Transformation Director at Citigroup, Leanne has demonstrated expertise in contact center design, CAFM system implementation, project management, and continuous improvements. Previous positions also include Operations Director at EIC Limited, Customer Service Director at MML, and Implementation Consultant at Emprise Services. Leanne is recognized for establishing a consultancy dedicated to enhancing customer service and facilities management, showcasing skills in change management and customer account management throughout a diverse career trajectory.