Ryan Bailey

Ryan Bailey is a seasoned professional with extensive experience in product and service management, currently serving as a Senior Product Manager and Director of Professional Services at IT BY DESIGN since June 2019. Prior to this role, Ryan held various positions at ConnectWise from June 2009 to March 2019, including Director of Support Services, where responsibilities encompassed developing strategies, managing a large team, and enhancing customer satisfaction. With a Bachelor of Science in Information Technology from Florida State University, Ryan has consistently demonstrated expertise in managing service delivery, establishing effective interdepartmental relationships, and optimizing support processes to meet the needs of customers and partners.