Claudio Chávez is a Civil Industrial Engineer with extensive experience in the financial industry, currently serving as Subgerente de Cobranza at Itaú Chile. They have led areas focused on customer experience management using processed data to improve decision-making, including Contact Center and project management. Claudio has over 10 years of experience in forming and managing diverse teams, developing problem-solving skills, and implementing sustainable process improvements. They hold multiple diplomas in Digital Transformation and Strategic Direction from Universidad Adolfo Ibáñez, along with a degree from Universidad de Santiago de Chile.
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