Sofia Levi

Sofia Levi possesses extensive experience in customer experience management, digital services, and marketing, currently serving as Lider de disciplina CX at Itaú Paraguay since March 2017, with expertise in UX writing, UI, CX, research, and artificial intelligence. Previous roles include Segment Manager and Coordinador CRM at Documenta S.A., Gerente Administrativo at Petrobras, and a Customer Service Manager with responsibilities for client attention and technical assistance coordination at Protek Paraguay. Sofia's education includes a Máster in Customer Experience Management from Universidad Complutense de Madrid, an MBA from Universidad Americana Paraguay, and several diplomas in areas such as Big Data, coaching, market studies, and financial ratios. Sofia holds a law degree from Universidad Nacional de Asuncion.