Roxana Dima is an experienced professional in field operations and customer service, currently serving as a Field Operations Business Analyst at ITC Infotech since July 2022. Roxana has a diverse background, having previously worked as a Market Coordinator at HP from February 2020 to July 2022 and as a Customer Service Team Lead at both Wipro and HP between 2011 and 2020, where responsibilities included process improvement and team management. Roxana's career began in the insurance sector as an Insurance Inspector and included roles as a Financial Analyst and Procurement Analyst, demonstrating a strong foundation in financial reporting and compliance. Roxana holds a Master's Degree in Marketing and Business Negotiation from Dimitrie Cantemir University and a Bachelor's Degree in Business/Managerial Economics from the Romanian American University.
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