Steve Peter

Steve Peter is an accomplished Lead Consultant at ITC Infotech with over 16 years of experience in IT Service Management, Knowledge Management, and Escalation Management. Prior roles include Quality Assurance Personnel and Senior Process Analyst, where they demonstrated expertise in quality management, customer satisfaction, and problem resolution. They possess a Bachelor's degree in Business Administration from Alagappa University and are certified in project management methodologies such as ITIL, Prince2, Six Sigma, and PMP. Known for their strong analytical and leadership skills, Steve excels in driving process improvements and managing complex IT initiatives.