Luis Tovar is a seasoned professional currently serving as the Program Director at iteach since June 2024 and co-owner and Customer Experience Manager at The DIME Store since May 2021. In the role at The DIME Store, Luis developed and led customer experience training that resulted in a 20% increase in customer engagement, analyzed service trends to enhance customer strategies, executed various promotional events, and created training documents aimed at improving staff skills. Luis holds a Bachelor of Arts in Spanish Language and Literature from the University of North Texas.
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