Tim Richardson

Tim Richardson is currently a Senior Customer Success Manager at Itential, where they lead customer lifecycle strategies and foster key relationships to enhance customer success. Previously, they worked at Oracle as a Cloud Customer Success Manager, ensuring enterprise customers maximized the value of their SaaS investments. With extensive experience in relationship management and data-driven decision-making, Tim has also held roles at Anaplan and NetQoS, where they specialized in relationship management with C-level executives. Tim has designed comprehensive training programs and utilized tools like Salesforce and JIRA to track account data and optimize processes.