Luis O. is an experienced IT Director with over 15 years in IT Operations and Customer Experience. They co-founded and served as CEO at H&A Smart C from 2012 to 2019 and managed operations at KIO Networks from 2011 to 2022. Currently, Luis leads Managed Services at ITera Process Consulting, overseeing cloud operations for over 300 clients across four countries. They hold a degree in Computer Systems Engineering from Universidad UEM, earned between 2019 and 2021. Luis is dedicated to enhancing processes and driving innovation in technology management.
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