Heather Spoelstra is an experienced Technical Support Engineer currently at Iterable since July 2021, where responsibilities include providing personalized technical support to premier enterprise-level customers and maintaining a 100% CSAT score. Previously, Heather served as a Technical Support Specialist at Iterable and as a Software Technical Support specialist at Fund EZ, addressing software inquiries and troubleshooting issues. Additional education includes participation in a six-month immersive Software Engineering program at General Assembly and a Bachelor of Science in Computer Science from Alliance University. Skills encompass various programming languages and frameworks such as HTML, CSS, JavaScript, Ruby, and experience with ticketing systems for tracking technical support tasks.
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