Melissa McGowan is a seasoned Customer Success Strategist with expertise in Gainsight and Salesforce, currently serving as the Sr. Customer Success Operations Manager at Iterable. With a background that includes leadership roles in customer experience and operations, Melissa has successfully reduced churn rates by up to 30% and exceeded sales targets throughout their career. They hold an MBA from Capella University and are currently pursuing a Bachelor of Science in Computer Science at East Stroudsburg University of Pennsylvania. Following a medical sabbatical, Melissa remains focused on helping SaaS companies enhance customer retention and satisfaction.
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