Jacob Bertelsen is a skilled professional with a background in frontend development who has transitioned into roles in operations and technical project management. They have held positions such as Service Operations Manager at itm8 Danmark and Head of Client Management at No Zebra, where they focused on managing technical client relations and driving platform implementations. Jacob's experience includes overseeing project management for web development projects, developing support teams, and facilitating customer roadmap progress. Currently, Jacob serves as the Manager of Customer Service Excellence at itm8 Danmark while also evaluating students as an external censor in Web Development. They hold degrees in Multimedia Design and Advanced Computer Studies from Århus Købmandsskole.
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