Matthew Smith

Matthew Smith is a seasoned advisor, consultant, and thought leader with over two decades of experience in IT Service Management and Operations. They currently serve as the Director of ServiceNow ITOM and Operational Technology at ITS Partners, while also leading efforts at ValueCentrix to drive value-based outcomes on the ServiceNow AI platform. Matthew previously held significant roles at Allegis Group, including ServiceNow Architect, where they led the implementation of ITSM for over 50,000 users. Their educational background includes degrees in Information Systems and Business from Villa Julie College and Stevenson University.