iTSM Group
Claude Baumann has a strong background in sales and key account management within the IT industry. With experience at iTSM Group, syscovery Business Solutions GmbH, and syscovery AG, Claude has held various titles such as Head of Strategic Accounts Banking/FSI, Partner & Alliance Manager, Sales Manager, and Business Development Manager. Claude's expertise includes key account management for clients such as Deutsche Telekom, T-Systems, Hewlett Packard, and Wincor Nixdorf. Claude's education includes a degree as a Datenverarbeitungskaufmann and IT-Kaufmann from Johannes Gutenberg University Mainz, demonstrating a solid foundation in IT.
iTSM Group
The iTSM Group consists of iTSM Consulting GmbH, founded in 2000, as the parent company, and its wholly-owned subsidiaries iTSM-Solutions GmbH, iTSM Trusted Quality GmbH, Trusted Quality GmbH in Austria, Softpoint Trusted Quality GmbH in Austria, Trusted Quality Switzerland GmbH, Trusted-Quality-srl in Romania, Trusted Quality B.V. in the Netherlands and Pragmatix GmbH. All units of the iTSM Group master the essential impact dimensions of digitization and bundle them into a holistic positive service experience in order to increase customer satisfaction, enable differentiation in the service experience and optimize service costs. iTSM Consulting GmbH is headquartered in Bodenheim near Frankfurt am Main. The iTSM Group guarantees the complete mastery of all requirements related to the provision and management of services and service processes in your company. iTSM stands for an Inspiring and Tailored Service Mastery.