Alexander Duque Guzman is a Systems Engineer with a technological specialization and nearly six years of experience in the IT sector, including almost three years as a ServiceNow Consultant at ITSTK. They have expertise in designing, configuring, and automating processes on the ServiceNow platform, managing solutions in various modules such as ITSM, CSM, and Asset Management while adhering to ITIL best practices. Previously, Alexander provided technical support at Grupo Control and served as a technical support specialist at Superintendencia de Servicios Públicos Domiciliarios. Currently, they are pursuing a degree in Systems Engineering at Universidad Nacional Abierta y a Distancia - UNAD Colombia, set to graduate in 2024.
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