Laura Thornton

Laura Thornton is an experienced Delivery Manager at ITV since May 2021, previously serving as a Migration Readiness Delivery and Business Stabilisation Lead at npower Business from September 2019 to February 2021. Laura has demonstrated expertise in managing migration projects related to debt management and credit risk, being recognized as a key contact for the Tallyman system and Collections processes. Additionally, Laura has held roles at npower since 2011, leading transformations in business collections and credit risk, and has managed various operational functions to optimize performance through KPIs and SLAs. Laura holds a Bachelor of Arts (Hons) in English Literature and Creative Writing from the University of Hull.