Munir Patel

Munir Patel serves as the Head of Service Management at ITV, overseeing the IT Service Management Vision and Strategy and managing key supplier relationships. Prior to this role, Munir held positions as IT Service Delivery Manager for ITV's Online and On-Demand platforms and at Sainsbury's, where responsibilities included managing IT service delivery for a major retailer and leading a transition program for core infrastructure services. Munir's career includes experience at Accenture and Banco Santander, along with a foundation in IT operations and customer service. Educational qualifications include a Bachelor of Science in Computer Science from Queen Mary University of London and professional certifications in ITIL and Service Management.