Ross Hayden

Ross Hayden has extensive experience in service operations and IT support, currently serving as a Service Operations Manager at ITV since November 2016, where responsibilities include leading a team to deliver first-line support for the ITVX Streaming service and enhancing incident management processes. Prior roles at ITV include Service Delivery Manager and Service Transition Manager, focusing on managing VOD services and ensuring the operational readiness of online products. Earlier experience includes leading a Digital IT Support team at Arcadia Group and various support roles at ITV and Donaldsons, beginning as a Desktop Support Engineer. Ross Hayden's educational background includes studies at Basildon College and Laindon High School.