Willian Tallevi has a diverse background in technical support and customer success, with experience spanning from 2011 to 2025. Career highlights include roles at Juno as a Technical Support Analyst and CX Support Jr., providing API integration support and SaaS solutions. At Sage, Willian served as an Analyst for Technical Support, focusing on various Sage software products, along with leading the implementation of Jira for support processes. Willian continued to enhance expertise at EBANX and SYM, where responsibilities included API analysis and ERP consulting. In the latest role at iugu, Willian is a senior account manager, directing customer success initiatives for SaaS products, with an emphasis on developing scalable processes and improving client retention. Educational qualifications include a degree in Computer Programming from Elaborata Informatica and ongoing studies in Commercial Management at Estácio.
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