Simon E.

Senior Operations Manager, Customer Success at Ivanti

Simon E. has a diverse range of work experience spanning over 16 years. Their most recent position was as a Senior Operations Manager, Customer Success at Ivanti, where they started in April 2023. Prior to that, they held the role of Operations Manager, Customer Success at the same company from July 2021 to April 2023.

Simon also has experience in technical support, having worked as a Senior Technical Support Engineer at Ivanti from June 2019 to July 2021, and as a Technical Support Engineer from April 2018 to June 2019.

Before joining Ivanti, Simon worked at Shavington Academy as a Strategic ICT Network Manager from December 2017 to April 2018. Prior to that, they held the position of Senior IT Support Technician at Helsby High School from February 2014 to December 2017.

Simon started their career at Foxfield School as an ICT Technician from November 2008 to February 2014. Simon then worked as an ICT Technician at Mosslands Technology College from July 2007 to April 2008, and as a Web Designer at the same company from December 2005 to May 2006.

Simon E. began their education in 2000 at Saints Peter and Paul High School, where they pursued their GCSE. Following this, from 2005 to 2007, they attended Saints Peter and Paul College and obtained an A-Level in ICT. In 2013, Simon enrolled in The Open University, focusing on Natural Sciences. Alongside their formal education, Simon also obtained several certifications, including Customer Service: Knowledge Management and KCS v6 Fundamentals Certification in February 2022, and How to Be Both Assertive and Likable, Learning Microsoft Project, and Preparing for Successful Communication in August 2021. Additionally, they gained vSphere: Skills for Operators certification in June 2014, RM Community Connect 4 Certified Technician certification in November 2010, and Cisco IT Essentials certification in January 2009. There is no information about the institutions for the vSphere and RM Community Connect 4 certifications.

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Timeline

  • Senior Operations Manager, Customer Success

    April, 2023 - present

  • Operations Manager Customer Success

    July, 2021

  • Senior Technical Support Engineer

    June, 2019

  • Technical Support Engineer

    April, 2018