Chiara Ferruzza

Chiara Ferruzza is currently serving as the Technical Cost Service Manager at Iveco Group since January 2022, where responsibilities include managing the Technical Cost Team focused on the evaluation of Maintenance and Repair Services for Commercial Vehicles. Key tasks involve handling large datasets, assessing product improvements, defining vehicle maintenance costs, and enhancing service management systems. Prior to this, Chiara held various roles at CNH Industrial, where involvement spanned Uptime Processes, Process Integration for the APAC region, and PMO for Contact and Knowledge Management. Additional experience includes positions at Iveco as a Customer Care Methods Specialist and in Sales & Marketing, along with a business analyst role at Fondazione Torino Wireless and a collaborator position at FEST Italia. Chiara holds degrees in Financial Management and Engineering/Industrial Management from Politecnico di Torino.