Michael Giannella

Michael Giannella, CSM, ITIL, PMP, is an accomplished manager with extensive experience in IT leadership and project management within various organizations. Currently serving as the Manager of the Transitions Team at ivision, Michael oversees client onboarding, ensuring effective collaboration with Sales, Engineering, and Service Delivery. Previous roles include Senior Delivery Manager at ivision, where responsibilities included managing multimillion-dollar onboarding projects and mentoring junior project managers. Michael's expertise extends to Bed Bath & Beyond, where significant ITSM transformation was led, including the global rollout of ServiceNow. Earlier career positions at OpenText involved directing teams and developing strategies to enhance IT operations, while roles at EasyLink Services comprised managing a cloud-based EDI and incident management team. Michael began his career as a Network Operations Center Technician at Mail.com and holds a degree from Bergen Community College.