Sam Aiken is a Strategic Client Operations Leader with nine years of experience in the financial services sector, focusing on elevating client experiences and unlocking revenue growth. Currently serving as a Senior Key Account Manager at iwoca, Sam oversees the Buy Now Pay Later division, achieving significant portfolio growth. Previously, Sam held the position of Director of Client Operations & Customer Success at GrantTree, where they spearheaded the development of the Customer Success function, managed a team of 20, and drove year-on-year revenue increases. Sam is pursuing a BSc in Business Economics at the University of Portsmouth.
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