Michael Murphy possesses extensive experience in operations and customer experience management, having held key positions at Virgin Media and BDO UK LLP. At Virgin Media, roles included Head of Business Improvement and Customer Experience, where strategies were designed to enhance customer journeys and reduce churn, and Head of Customer Telephony Operations Centres, overseeing service delivery to 5 million customers. Transitioning to BDO UK, Michael served as Operations Manager before advancing to Business Transformation Manager in August 2022. Educational qualifications include a Business Management Diploma from Hugh Baird University Centre and an Associate's degree from Hillside High School.
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