Michael Roth

Michael Roth has a diverse work experience spanning multiple industries and roles.

Starting from 2011, they worked at Xerox as a Senior Technology Customer Care Assistant and later became a Customer Care Supervisor. Michael'sresponsibilities included providing customer support and assistance with technology-related issues.

In 2013, they joined Wake Technical Community College as an IT Analyst, where they managed user accounts, administered email accounts, and created web-based forms.

Michael then worked as a Technical Support Specialist I at WebAssign for a brief period before joining HCL Technologies as a Tier 2 Support Technician. In this role, they remotely administered Windows desktop and server environments, managed user accounts, and performed printer and switch troubleshooting.

In 2014, Michael joined Intervolve as an Application Support Specialist, supporting Java-based route accounting and sales reporting applications, resolving accounting problems, and manipulating databases.

From 2015 to 2018, they worked at iContact as a Technical Specialist 3, performing manual QA, triaging customer application issues, and assessing customer impact.

At ChannelAdvisor, from 2018 to 2019, they worked as a Software Support Technician, providing ecommerce marketplace support, troubleshooting inventory, order, and invoice issues, and scripting business rules.

In 2020, Michael worked at Wells Fargo as a Business Support Associate 2, providing subject matter expertise in system administration and delivering solutions within defined time frames.

In 2021, they worked at Prometheus Group as a Jr Cloud Ops Engineer, focusing on cloud operations.

Currently, Michael is working at IXL Learning as a Technical Support Analyst, resolving customer support cases, applying product expertise, and testing and logging application bugs for engineers.

Overall, Michael Roth has gained experience in technical support, system administration, customer care, and cloud operations throughout their career.

Michael Roth has an extensive education history. Michael received a Master of Science (MS) degree in Physical Education from Hofstra University, attending from 2004 to 2010. Prior to that, they studied at Stony Brook University, where they obtained a Master of Arts (MA) degree in Liberal Studies from 1993 to 1996. Before pursuing their master's degree, Michael Roth earned a Bachelor of Arts (BA) degree in History from Stony Brook University, completing their studies from 1988 to 1992. Michael also has some additional certifications, including Level 2 Coach certifications in Youth, Endurance, and Sport Science from USA Track & Field. In terms of technical skills, they have enrolled in coding courses at Code Academy from 2014 to 2017 and completed an Information Technology course at CyberU in 2020. Before their university education, Michael Roth attended Ward Melville High School from 1986 to 1988, although no specific degrees or fields of study are mentioned for that period.