Mónica Arce is an experienced Analytics Design Leader with over 15 years in strategic consulting, focusing on enhancing customer experience across various sectors, including telecommunications, energy, insurance, and banking. Mónica has held roles such as Project Manager and Senior Consultant at IZO, where they led projects on customer experience, efficiency, and quality improvement. Currently, Mónica is the Experience Analytics Design Leader at IZO, continuing to leverage their expertise in quality management and process redesign. Mónica holds a Bachelor's degree in Sociology from Universidad Complutense de Madrid and a Professional Certification in Customer Experience, among other qualifications.
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