Sergio Casado is a CX Leader at IZO with over 13 years of experience in exploring and designing customer experiences across various dimensions. They have held multiple roles at IZO since 2017, including Project Manager and Customer Experience Leader, focusing on creating memorable experiences for clients and employees. Sergio previously worked as a graphic designer, quality consultant, and trainer, building a diverse skill set in customer experience and process optimization. Currently, they are pursuing a Master's degree in Customer Experience at LaSalle and a certification in the same field from Asociación DEC.
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