J.Lodge provide integrated solutions that improve the customer care experience within contact centers through speech analytics.

IT Services

J.Lodge

J.Lodge's headquarters in Fort Myers, FL, United States

Y. Michele Kang

Diana Cuellar

Amanda Rhine

The Quality and Analytics Team at J.Lodge specializes in enhancing customer care within contact centers by utilizing speech analytics. The team conducts thorough analyses of call quality, provides insights for performance improvement, and ensures compliance with quality standards. Team members work collectively to monitor interactions, extract actionable data, and drive continuous improvement in customer service delivery.

Quality and Analytics Team

The Operations and Administrative Team at J.Lodge oversees the day-to-day administrative functions and operational efficiency. They manage technological innovations, financial operations, human resources, and ensure smooth workflow within the company to support the improvement of customer care experiences in contact centers through speech analytics.

Operations and Administrative Team

The Leadership Team at J.Lodge is responsible for steering the strategic direction of the company, focusing on innovation in customer care solutions. Led by the Founder & CEO, the team collaborates to enhance client strategies and leverage business analytics, ensuring that J.Lodge remains at the forefront of the speech analytics industry and delivers exceptional value to contact centers.

J.Lodge

Org chart

Teams

Quality and Analytics Team

Operations and Administrative Team

Leadership Team

Offices

J.Lodge

Org chart

Teams

Quality and Analytics Team

Operations and Administrative Team

Leadership Team

Offices

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