Jonathan Chalker

Jonathan Chalker is a seasoned professional with extensive experience in customer experience and product innovation across multiple industries. Currently serving as Vice President of Tax Product and Experience at Jackson Hewitt Tax Service Inc., Jonathan leads a team focused on enhancing core products and capabilities. Previously, as Vice President of Client Experience, Jonathan successfully implemented growth and retention initiatives. Earlier roles include Vice President of Customer Experience at Purchasing Power and various leadership positions at HSN and Ticketmaster, where Jonathan drove customer care improvements, operational efficiency, and technological advancements in the contact center. Jonathan began a distinguished career in the US Navy as a Hospital Corpsman, developing skills in both medical care and administrative management. Educational achievements include studies at the University of Maryland, Red Rocks Community College, and Chipola College.