Lena Chow is a results-driven digital marketing and growth leader with over 10 years of experience in the ICT, telecommunications, and digital banking sectors. They currently serve as the Head of Retail Banking Customer Engagement at PT Bank Jago Tbk, where they lead efforts to enhance user growth and engagement in digital banking. Previous roles included senior management positions at Samsung R&D Institute Indonesia and PT AXIS Telekom Indonesia, where they demonstrated expertise in project management, user experience, and marketing strategy. Lena holds a Bachelor's Degree from Universitas Bina Nusantara and a Master's Degree from Prasetiya Mulya Business School.
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