Emily Y. has over five years of experience in technical support roles, currently serving as Manager of Technical Support at Jamf since May 2018, where responsibilities include managing troubleshooting cases, escalating issues, and collaborating directly with customers. Previously, Emily held various technical support positions within Jamf, including Technical Support Specialist and Technical Support Associate, where skills in system configuration troubleshooting and customer communication were developed. Before joining Jamf, Emily worked at Learning and Technology Services at the University of Wisconsin-Eau Claire as a Help Desk staff member, addressing technology-related issues and maintaining operational documentation. Emily began their professional journey as a Resident Assistant at the University of Wisconsin-Eau Claire, focusing on community engagement and administrative tasks. Emily holds a Bachelor of Business Administration in Information Systems from the same university, graduating in 2019.
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