Jaclyn Hoffman

Jaclyn Hoffman is an accomplished manager in eCommerce operations with significant experience in customer success and relationship management. Currently serving as Manager of eCommerce Operations at Jamf since March 2019, Jaclyn has successfully improved buyer experiences and order management, achieving a 24-hour reduction in fulfillment time and a 99.99% accuracy rate. Previous roles include Team Lead for Customer Success, where Jaclyn enhanced onboarding processes for new team members, and Senior Customer Success Manager, supporting 1,500 customers while optimizing engagement strategies. Prior to Jamf, Jaclyn worked at Menards as E-Commerce Guest Service Manager, leading CRM and marketing efforts, and in various front-end management roles. Jaclyn holds a Bachelor of Science degree in Business and Personal/Financial Services Marketing Operations from the University of Wisconsin-Madison.